Privacy Policy White-Boucke Publishing respects your right to privacy and data security. For this reason, when you provide information to White-Boucke for quotes or orders, we will maintain secure control over the information that you provide to us on this site. The information provided by you will only be used to process your specific order requested and will not be maintained in any database or electronic medium. This statement discloses the privacy guidelines for this site. For example, we request information from you when you: 1. Place an order 2. Request a quote 3. Request e-mail notification of your order status In each of the instances above, we may ask for your name, e-mail address, phone number, address, or other similar personal information that is needed to process your order. White-Boucke only uses personal information for specific purposes. The information you provide will be kept confidential and will be used to process your order  or to support your relationship with White-Boucke Publishing. White-Boucke will not disclose your personal information to any outside organization for its use in marketing. Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any organization for its use in marketing or solicitation at any time. Internet Commerce White-Boucke Publishing is committed to data security with respect to information collected on our site. Only our e-commerce service provider (PayPal) has knowledge of your purchasing method. Transaction information is passed directly from you to PayPal and is not captured by White- Boucke Publishing. If at any time you would like to make a purchase but do not want to provide your payment information online, print your order and contact a sales consultant by telephone (303) 604-0661 or (800) 382-7922, or by e-mail.  It is our policy to contact customers only in the event of a potential problem with your purchase or any normal business communication regarding your purchase. Non-Customized Experience We do not use "cookies" to collect information about your computer or its hardware or software. We choose not to use this technology so that we only know information about you that you have provided voluntarily. We cannot determine what type of computer you are using, or what kind of components you may have. White-Boucke has no desire or intent to infringe on your privacy while using this web site. What else should you know about your privacy? Third party, referenced or linked Internet sites and services accessible through white-boucke.com have their own, separate privacy and data collection practices, independent of White-Boucke. We have no responsibility or liability for these independent policies or actions. You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're visiting any Internet site. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While White- Boucke strives to protect your personal information, we cannot ensure or warrant the security of any information you transmit by modem, e-mail or web site access and you do so at your own risk. Returns Policy All sales are final. White-Boucke does not accept merchandise returns except in the case of: • Incorrect item(s) shipped. • Defective product/shipping damage, i.e. Books - faulty binding, loose pages, incorrectly printed pages, or missing pages. Computer Software - damaged disk, failure to install. DVDs & Audio CDs - damaged disk, failure to play. Videotapes and Audiotapes- broken cassette. Report problems to (303) 604-0661, (800) 382-7922 or e-mail within one week of receipt of goods. In most cases, the customer will be asked to return the subject merchandise to White-Boucke Publishing. On receipt, we will either replace the returned item with a fully functional replacement item or refund the original purchase price less the shipping charge. No exchange or refund will be given if returned item(s) show signs of improper use, operational wear or damage on route to us due to improper packing. Items authorized for return should be sent by USPS Priority Mail or First Class Mail to: White-Boucke Publishing, Inc. Attn: Returns Department PO Box 400 Lafayette, CO 80026, USA DISCLAIMER - There are no other remedies, either expressed or implied, which extend the foregoing, and there are no warranties of merchantability or fitness for any particular purpose. We will not be responsible for incidental or consequential damage due to defective, or improper use of, products. The foregoing shall be the exclusive remedy for defective or nonconforming merchandise. Shipping Policy Domestic Shipments (USA) • “Standard Shipping” is our default method of fulfilling domestic orders (including military APO addresses). “Standard Shipping” is either UPS Ground, USPS First Class Mail or USPS Priority Mail, at the discretion of White-Boucke Publishing, Inc. Transit time for “Standard Shipping” in the contiguous 48 States is typically 2-5 business days. • Customers may upgrade to an expedited means (next-day air, express mail, etc) or specify a particular carrier (e.g. FedEx). In this regard, customers should contact White-Boucke Publishing by e-mail or telephone (303) 604-0661 or (800) 382-7922 to place the order, since these options involve increased shipping charges and expedite fees. • White-Boucke Publishing is not responsible for items lost or stolen once they have been accepted by the carrier. Customers who want to purchase insurance for shipping should contact us at (303) 604-0661 before placing an order. We record tracking numbers for all packages shipped in the USA. • Any shipped products that are returned to White-Boucke Publishing by the carrier as “undeliverable items” due to an incorrect address being furnished by the customer will be returned to inventory unless the customer pays for the product(s) to be re-shipped to the correct address. If an order is undeliverable due to a labeling error by White-Boucke Publishing, the package will be re-shipped at no charge to the customer. Overseas Shipments • “Airmail Shipping” is used for all overseas orders. Note that USPS no longer offers any form of surface mail. • Overseas customers may change to an alternative shipping method (Courier Service, FedEx, etc). In this regard, customers should contact White-Boucke Publishing by e-mail or telephone (303) 604-0661 to place the order, since these options involve increased shipping charges and expedite fees. In all cases, the customer is responsible for any and all customs/import charges or costs that may apply. • White-Boucke Publishing is not responsible for items lost or stolen once they have been accepted by the carrier. Customers who want to purchase insurance for shipping should contact us at (303) 604-0661 before placing an order. For overseas packages, we keep proof of outbound shipping. White-Boucke Publishing has no control over and accepts no responsibility for delays caused by customs clearance or damages caused by customs inspections.

Policies

This page defines our web commerce policies. If you are looking for info about anything related to privacy, returns, site security or shipping, this is the place to be.